FAQs

Do you arrange delivery?

Yes, we offer delivery services for all our timber products. Please note that delivery is an additional cost and will vary based on your location and the size of your order, also type of vehicle required. Our team is happy to provide a delivery quote tailored to your needs.

What’s your lead time on rough sawn packs?

The lead time for rough sawn packs depends on the specifics of your order:

Job lot orders: We typically allow up to 1.5 weeks for processing.
Full pack or larger orders: These can generally be processed in 1 week.

Please reach out for a more accurate estimate, as lead times can vary depending on stock availability and order volume.

What’s your lead time with machining?

Our machining lead times depend on the size of your order and the availability of our machinists. Generally, we allow a lead time of between 1 to 3 weeks. For larger or custom orders, we recommend reaching out ahead of time to discuss your project and secure a more specific timeline.

Do you do split packs?

Yes, we do offer split packs. If you need smaller quantities than a full pack, we can accommodate that. However, please note that this service comes with an additional cost of 35% to cover handling and packaging.

Can I pre-order?

Absolutely! We are happy to accept pre-orders to secure your materials ahead of time. Simply let us know your requirements, and we will ensure your timber is reserved for future delivery based on your needs and timeline.

Do you offer trading accounts?

We no longer offer 30-day trading account services. All timber orders are required to be paid in full prior to delivery. We accept various payment methods to ensure a smooth transaction process, and our team is happy to assist with any payment-related queries.

Sustainability in Tropical Forestry

For over 35 years, Agora Timbers has been committed to sustainable forestry, ensuring that the beauty of exotic hardwoods can be enjoyed for generations while supporting the communities that depend on these forests. Responsible sourcing has been at the heart of our operations, with strict adherence to environmental and ethical standards such as FSC and PEFC certifications.

We maintain regular visits to our sourcing partners as well as direct with village groups who supply us in small volumes from their customary lands. We ensure that Agora Timbers remains fully compliant with the Australia’s illegal logging laws in any trade relationships we establish.

Our focus on sustainability in tree harvesting and upstream processes ensures that timber is sourced responsibly, using selective logging and low impact techniques to minimize environmental disturbance. By prioritizing natural regeneration and responsible land management, we maintain the health and longevity of the forests we work within.

Beyond sustainability, village assistance has been a core part of our mission. Agora Timbers has actively supported local communities in timber-producing regions, providing employment, training, and infrastructure development to improve livelihoods. The happiness that comes from these initiatives is something truly special—traditional owners gain not only economic opportunities but also a deep appreciation for the beauty of their natural surroundings. Since timber is a carbon store and renewable resource, our commitment to balancing conservation with responsible harvesting allows forests to continue thriving, offering both ecological and economic benefits. By maintaining these practices, Agora Timbers ensures that the elegance and strength of exotic hardwoods are preserved, while also enriching the lives of those who care for and depend on these forests.